Phone Insurance Frequently Asked Questions



Can I insure my children?
Yes. Family members are covered with the normal cover.

How much is it?
There are 2 types of policy, the Standard and the Excecutive policy.

The Standard policy is for phones up to £400 and costs £5.88 per month.

The Executive policy is for phones from £400 to £1,000, and costs £7.99 per month.

To check which policy your phone should be on, click here.

When am I covered?
With the Instant Cover, you are covered as soon as the online payment transaction of the first 3 months premium goes through.
With the Delayed Cover, you are not covered until the first Direct Debit payment for the first 3 months premium is paid.

When will I receive the paperwork through the post?
You will receive your policy details with your Direct Debit confirmation paperwork. Because the banks take some time to set up your Direct Debit, it can take some time for them to confirm the set-up of your Direct Debit. This can usually takes 3-4 weeks.
So long as you put your correct email address in when you order, you will receive email confirmation for your policy order instantly.

Am I insured in a commercial vehicle?
Because commercial vehicles (such as builders vans etc) can have a large number of phones stored in them and potentially stolen, we cannot insure the phone in any comercial vehicle. 'Commercial vehicle' means a work vehicle.
2U Mobile Phone/PDA Insurance Terms and Conditions